Logging into the Help Centre and the User Guides

Logging into Support System
 

User Manual

Version 1.1
 

As of July 1st, 2022, our support system content is no longer accessible to users who are not signed in to the Help Centre. To ensure that our users are fully capable of accessing our user guides and other self-service content, we have implemented a new method for logging in to the Help Centre. A new menu option is now available under the Help & Support heading in the main menu as shown below.  

Users will need the correct role to be able to view this.

Selecting the above option for the first time will present you with a new tab asking that you verify your email address. Once your email address is verified, selecting the XaitCPQ Help Centre option will automatically log you in and open our Help Centre in a new tab. Once logged in, you will have full access to our self-service materials and can freely submit support requests or review previously submitted ones.

If for some reason you are unable to access our Help Centre, or if the above option does not work for you, please contact us at support@xait.com. For additional contact information, or to learn more about our hours of operations, please refer to our Support & Contact Information page.