Help Desk
If you have any support, billing, or sales questions, please submit a ticket through our Help Desk or send an email to support@xait.com. Self-service help and documentation is also available to existing clients on-demand by registering and logging into our Help Center.
During our support hours, indicated below, we will make every effort to respond to your support ticket within a few hours if not sooner.
Hours of Operation
| Day |
U.S. Central Time |
Central European Time |
| Sunday | Closed | Closed |
| Monday |
01:00am - 15:30pm |
08:00am - 22:30pm |
| Tuesday |
01:00am - 15:30pm |
08:00am - 22:30pm |
| Wednesday |
01:00am - 15:30pm |
08:00am - 22:30pm |
| Thursday |
01:00am - 15:30pm |
08:00am - 22:30pm |
| Friday |
01:00am - 15:30pm |
08:00am - 22:30pm |
| Saturday | Closed | Closed |
Our US Office is closed on the official Federal Holidays and our Norwegian Office is closed on the official Public Holidays.
Phone Support
Limited phone support is available during normal business hours, Monday through Friday, from 01:00am to 15:30pm (U.S. Central Time) / 08:00am to 22:30pm (Central European Time).
Norway: +47 51 95 02 13
US: +1 512-572-3328
If you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal operating times.
We do not check voicemails after hours or on the weekend. If you leave a voicemail, we will call you on the following business day.
In order to expedite your support, please submit a support ticket through our Help Desk or via email.
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