Help Desk
If you have any support, billing, or sales questions, please submit a ticket through our help desk or send an email to support@xait.com. Self-service help and documentation is available to existing clients on-demand by registering and logging into this help center.
During our support hours (Monday through Friday, from 12:00am to 3:00pm Central Time), we will make every effort to respond to your support ticket within a few hours if not sooner.
Hours of Operation
| Sunday | Closed |
| Monday | 12:00am - 3:00pm Central Time |
| Tuesday | 12:00am - 3:00pm Central Time |
| Wednesday | 12:00am - 3:00pm Central Time |
| Thursday | 12:00am - 3:00pm Central Time |
| Friday | 12:00am - 3:00pm Central Time |
| Saturday | Closed |
We are closed on the following US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the following Friday), Christmas Eve and Christmas Day.
On-call services are available to support clients during our off hours. You can submit an urgent request here. Please note that additional charges may apply.
Phone Support
Limited phone support is available during normal business hours, Monday through Friday, from 12:00am to 3:00pm (Central Time).
Norway: +47 51 95 02 13
US: +1 512-266-1676
If you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal operating times.
We do not check voicemails after hours or on the weekend. If you leave a voicemail, we will call you on the following business day.
To expedite your support, please submit a support ticket through our Help Desk or via email.
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